Returns Policy

You have a right to cancel your order for any item purchased on our website prior to its despatch.

To cancel your order please contact us via email at: info@notjustpets.co.uk before we have despatched your goods to you. If we have already shipped any of the items on your order then the delivery costs will be charged to you.

You may cancel your order within 7 working days of delivery by emailing us at: info@notjustpets.co.uk or alternatively you may write to us at our head office address: Bath Pet Centre, 7B Lower Borough Walls, Bath, BA1 1QR, or fax us on: 01225 461478. Please confirm your contact name, address, email address and contact telephone/mobile number, order reference number and date that you placed your order within your cancellation correspondence.

Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept goods which do not meet these requirements.

Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning any items will be covered by you.

Faulty Items

If a product is faulty and/or damaged upon delivery and/or the wrong item is delivered you must contact us within 48 hours of receipt of the goods and we will offer an exchange or refund as appropriate.

Returning Products

We must be notified prior to you returning any items by emailing us at: info@notjustpets.co.uk and we will issue you with a returns reference number. In the event of you returning an item to us please ensure that the item(s) is/are suitably packaged with original packaging where possible and please enclose your contact details along with the issued return reference number, reason for return and whether you require a refund or replacement.  Please send the returning item(s) to our head office address at: Bath Pet Centre, 7B Lower Borough Walls, Bath, BA1 1QR. We recommend that you obtain proof of posting for your records.

Please note that a refund of the returned item(s) and delivery/return delivery charges will only be given if the item(s) is/are faulty, damaged or the wrong item(s) is/are delivered.

This does not affect your statutory rights as a customer.