Not Just Pets moves to No. 1 Market Place!

So we have done it! In just under a month, we have moved from our old premises at Irongates, to the wonderfully bright and central spot known as No. 1 Market Place, Frome. It was a mammoth task which involved some tricky downsizing in some areas and expansion in others, but we hope our customers like the new, open shop space and layout. We took our graphics from our logo with us and the fabulous folk at N3 Display Graphics helped us come up with some vibrant vinyl designs for our windows. We hope you like them!

Large bright front windows

The new shop only differs from our old one in that we no longer sell animals, fish and reptiles – something we had to stop doing during the first lockdown. None of our other services have changed though and the most important thing we will continue to offer is FREE local delivery to our customers. We take telephone orders on 01373 462068 and customers can pay over the ‘phone or online via BACS or by PayPal, whichever is easiest. We love to see our customers though, so if you can, do pop in and say hi, you’ll be so welcome, owners and pets alike!

Customers and their dogs love coming in to the new shop!

We also offer a tag engraving service on-site and weighscales for your dog, plus we are more than happy to help you with harness and coat fitting, just ask! If you can’t find what you need in store, do please ask us – we will be more than happy to order something in and this usually only takes a day or two.

We have all Covid procedures in place to make it a safe environment for everyone and we ask customers for now to please wear a mask in store, unless exempt for medical reasons. So do come along to No. 1 Market Place and visit with us – but if you cannot come to us for any reason just ring to place your order – or why not check out our fabulous website at www.notjustpets.co.uk

Our cartoon dog shows people where to find us and we get to look out on to the Market Place!

Find us on Facebook at www.facebook.com/NotJustPetsFrome and Instagram and Twitter at @NotJustPets

Not Just Pets Wins PPRA Retailer of the Year 2015!

We have some fantastic news to share with you all! Not Just Pets has won the prestigious award of Pet Product Retail Association (PPRA) Retailer of the Year for 2015!

The PPRA presented their annual awards at the PATS show this week. The awards are seen as the Gold Star Standard in pet product industry.  The PPRA asked suppliers to choose the retailer of the year using the criteria of business etiquette, professionalism, reputation and store ambience.

“Each member of staff provides excellent, friendly customer service and is always willing to spend time with customers as well as provide after-sales care,” the PPRA said.

The retailers are nominated by their suppliers and one said: “This business [Not Just Pets] goes the extra mile to ensure their customers are well informed, and their needs are catered for in all aspects of pet matters.”

The staff members here in Bath and Frome are delighted to receive this recognition for their work.  The award means a lot to them as it shows their hard work and dedication to the customers and animals has paid off.

“I get to work with some fantastic people who only ever have the best interests of both their customers and the animals in mind. Who would not enjoy that.” Dale Taylor.

“In my time with the company I have had fantastic support and this allows us to develop our skills in a positive environment; personally I have gained confidence in working in retail. I have a passion for animals and it makes me proud to be able to say that I work in a company that puts animal welfare first and that is always looking for ways to further enrich the lives of animals both in store and at home with our customers.” Hannah Coombes.

Janine and Mike Tozer owners of Not Just Pets said

“We are thrilled to win this award and especially as we had no idea we had been nominated by our suppliers. We are very proud of all the team members of Not Just Pets as this really highlights their commitment and hard work and their dedication to good customer service, backed up by sound knowledge with a friendly approach. Fantastic!”

 

We look forward to welcoming you in store soon; remember we are open in our Bath store 7 days a week!

Any ideas and suggestions you have will be welcomed. You can follow us in many ways:

Facebook                Twitter             Pinterest

 We are now on Instagram! – notjustpets Follow us and see some fantastic photos!

We run regular photo competitions, quizzes, offers and promotions on our Facebook and Twitter pages, so why not “like” or “follow” us today! 

Get in touch via any of the above, or via our website or email at [email protected] or telephone us on 01225 461461. Or simply pop in, you’ll be welcome!

National Pet Month open day in our Frome Store

This Saturday 26th April in our Frome store we have a fabulous open day!

 

With the National Pet Month theme of ‘Celebrating our pets‘ there will be a variety of visitors and promotions on offer.

The open day is raising awareness of responsible pet ownership as well as raising funds for local animal charities. There will be animal handling, face painting, yummy cakes and a lucky dip so something fun for everyone!

Make friends with a fabulous rat as Anny will be bringing along her pets as well as some rescue rats.

Bring your own pet along for a pet portrait with Paul Smith who will be visiting with his camera ready to capture your pet’s photograph.

Cats Protection will be in store with a lovely table of goodies. Raising awareness and funds for the cat charity.

A special feathery friend will be visiting too! Boo, the European Eagle owl will be in store.

Need help with pet training and behavior? Colin from Company of Animals will be available with some fabulous products and offers.

With special offers and samples of both cat and dog food, Kelly from Canagan will be available to help answer your pet nutrition questions.   

Imogen a dog physiotherapist will also be in store offering advice.

Not Just Pets will have offers on aquatic set-ups. So you can get everything ready for your aquatic pets. As well as 20% off dog beds!

We look forward to seeing you this Saturday!

 

Location: Not Just Pets, Irongates, 9 King Street Frome (next door to M&S) 10.00am-4pm Saturday 26th April

 

 

We look forward to welcoming you in store soon: remember we are open in our Bath store 7 days a week!

Any ideas and suggestions you have will be welcomed. You can follow us in many ways:

On Facebook:(https://www.facebook.com/NotJustPets) and Twitter: (https://twitter.com/NotJustPets) and  Pinterest: (https://www.pinterest.com/notjustpets/)

– plus we will be joining Instagram soon too!

We run regular photo competitions, quizzes, offers and promotions on our Facebook and Twitter pages, so why not “like” or “follow” us today! 

Get in touch via any of the above, or via our website or email at [email protected] or telephone us on 01225 461461. Or simply pop in, you’ll be welcome!